You can reach out to our Customer Support team by sending an email to cs@acmedelavie.co.id. We are committed to providing timely responses to all inquiries.

ADLV Indonesia partners with official Payment System Service Providers (PJP, incl. Bank and Non-Bank) that are supervised by Bank Indonesia (BI) and the Financial Services Authority (OJK) in providing a payment system that facilitates and secures every transaction that takes place on ADLV Indonesia’s platform for our customers.

Here are the details for making an order on the ADLV website:

1. Browse our online store, select the product you wish to purchase, and click "Add to Cart."
2. Once you've added your desired items to your cart, proceed to checkout.
3. Fill in your shipping information and address.
4. Choose your preferred shipping method from the available options.
5. Select your preferred payment method during checkout.
6. Complete the payment process, and you're done!

It's as simple as that! Your order will be processed, and you'll receive confirmation once your order is on its way.

We use JNE and J&T as our preferred carriers to ship your orders.

Yes, you can checkout as a Guest User. To do so, you will need to checkout with your desired item in cart, input your contact information and shipping address, and then proceed to payment.

We accept a variety of payment methods, including:

1. Virtual Account transfer: BCA, BRI, Mandiri, BNI, Permata Bank, etc.)
2. Credit Card: VISA, Mastercard.
3. Paylater: Akulaku, Uangme.

After your order is shipped, you will receive a tracking number via SMS. You can use this tracking number to monitor the progress of your shipment on the courier's website.

Unfortunately, the order that has been confirmed cannot be canceled or modified. We will begin processing your order immediately upon receipt. Therefore, we kindly request you to double-check your order before proceeding to payment.

You can change your shipping address as long as the order has not been shipped. Please contact our customer service for further assistance.

You can find information about the materials used in our products on the respective product page. Simply navigate to the "description" tab within the "product details" section for this information.

The care instructions for your ordered item may vary depending on the materials used. Here's a guideline for taking care of our products based on different fabric types:

 

[ Fabric ]

• We encourage our customers to machine dry our clothes upon washing.
• When washing in a washing machine, turn it upside down and put it in the laundry net and wash it separately at low temperature for a short time.
• Do not use DRYER after washing.

 

[ Fabric – Film Printing ( BABY FACE ) ]

• We encourage our customers to machine dry our clothes upon washing.
• When washing in a washing machine, turn it upside down and put it in the laundry net and wash it separately at low temperature for a short time.
• If you find a crease on the printing after washing, please iron it with a clean cloth or paper on the printing.
• Do not use DRYER after washing. The heat from the dryer may damage the printing.

  

[ Fabric - Pigment Fabric ]

• There's a risk of water loss/contamination.
• Low-temperature water washing is recommended alone when washing.
• Do not use a dryer after washing.

 

[ Fabric  – Neon Color ]

• We encourage our customers to machine dry our clothes upon washing.
• When washing in a washing machine, turn it upside down and put it in the laundry net and wash it separately at low temperature for a short time.
• The color may fade when you wash it due to the characteristics of fluorescent dye.
• We recommend you wash it separately because dye(color) migration may occur.  
• Do not use DRYER after washing.

 

[ Knit ]

• Dry cleaning is recommended.
• Hand wash lightly with wool shampoo at a low temperature when washing in water.
• Do not soak in water containing detergent for more than 30 minutes.
• Do not use a dryer after washing.
• Don't squeeze it by hand, lie down and dry it.

 

[ Leather product ]

• Wipe with a dry cloth in case of contamination.
• We recommend you use a laundry specialist when you need to do the laundry.
• Store in a well-ventilated and shaded place.

 

[Denim]

• We encourage our customers to machine dry our clothes upon washing.
• When washing in a washing machine, turn it upside down and put it in the laundry net and wash it separately at low temperature for a short time.

 

[ Padding ]

• We encourage our customers to machine dry our clothes upon washing.

  

[ Embo Printing Product ]

• Wash it at a low temperature to prevent damage to the embossed printing.

 

[ Fleece Product ]

• We encourage our customers to machine dry our clothes upon washing.
• Please do not hand-wash the product.
• Do not use DRYER after washing.

  

[ Woven Product  ]

• We encourage our customers to wash at low temperatures.
• Do not use DRYER after washing.
• Please be careful of washing at high temperatures.

  

[ Woven Product – Neon Color ]

• We encourage our customers to wash at low temperatures.
• Do not use DRYER after washing.
• Please be careful of washing at high temperatures.
• The color may fade when you wash it due to the characteristics of fluorescent dye.
• We recommend you wash it separately because dye(color) migration may occur.

 

[ Hat ]

• Please refrain from washing as it is not washable due to the characteristics of the design.

 

[ HOTFIX Product ]

• Beads may fall off if it gets heated.
• So, cold water washing is recommended and please flip the clothes over when washing.
• Please iron it with a clean cloth on the beads.
• Do not use DRYER after washing. The heat from the dryer may damage the beads.

 

[ Leggings ]

• We encourage our customers to wash individually, hand washing is recommended.
• Do not use a dryer after washing.

 

[ Mask ]

• When washing please flip it over and wash thoroughly.
• If you scrub too hard the logo might come off the mask.

 

[ Bag ]

• Due to the nature of the bag product, it is not possible to wash it.
• Be careful of grease spots.
• There may be abrasion depending on friction when washing alone with a neutral detergent.

 

[ Socks ]

• It can be washed in cold water with a neutral detergent.
• Shrinkage may occur.

 

Please note that a specific care instructions may also be provided on the product's label. It's essential to follow these care guidelines to maintain the quality and longevity of your ADLV items.

You can find the sizing guide on each product page, under the “Size Guide” tab. These notes provide descriptions regarding the fit of the product, including whether it’s standard sizing, oversized, unisex, and other relevant details that will help you to choose which product fits you the most.

We have provided a detailed Size Chart in centimeters on the product page, which you can find under the "Size Guide" tab. Please refer to this Size Chart to determine the size that best suits you. Additionally, you can measure your existing clothing and compare those measurements with our Size Chart to gain a better understanding of how our products will fit you.